Delivery & Return

We ensure quick order processing and a smooth return experience to keep you satisfied.

Shipping & Delivery

At YourBrand, we’re committed to ensuring your orders reach you safely, promptly, and with care. Whether you're shopping from within the country or overseas, we offer a smooth and transparent delivery experience every step of the way.

Estimated Delivery Time

We process all orders within 24–48 hours of confirmation. Depending on your location, delivery typically takes:

  • Local Shipping: 2–5 business days
  • International Shipping: 7–14 business days

Shipping Partners

We collaborate with trusted courier services like DHL, FedEx, and local logistics partners to ensure safe and efficient deliveries.

Order Tracking

Once your order ships, you'll receive a tracking number via email or SMS. You can monitor your package’s journey in real time from our Order Tracking Page.

Shipping Charges

Shipping charges are calculated at checkout based on your location and order size. Enjoy free shipping on all domestic orders over $99.

📦 We take pride in delivering happiness — one package at a time!

If you have any questions regarding shipping, feel free to contact our support team. We’re always here to help!

Exchange or Return of Goods

If you are not completely satisfied with your purchase, you may request an exchange or return within 14 days of receiving the product.

To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it. Products that are damaged, used, or missing components will not be accepted for return or exchange.

Returns are not accepted if:

  • The item is not in its original packaging or condition
  • Any accessory or documentation (like manuals or warranty card) is missing
  • No proof of purchase is provided
  • The item is marked as non-returnable or final sale

Refund Process

After receiving and inspecting the returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 7–10 business days via your original payment method.

💡 Tip: Contact our support team before sending a return to ensure a smooth and fast process.

Need help with your return or exchange? Reach out to us here.

FAQs

How long does delivery take?
Delivery usually takes 3 to 7 business days depending on your location. You'll receive a tracking number once your order is shipped.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. The threshold may vary during promotional periods.
Can I change my delivery address after placing an order?
If your order hasn’t been shipped yet, you can contact our support team to update the address.
What is your return policy?
If your order hasn’t been shipped yet, you can contact our support team to update the address.
What items are non-returnable?
Items that are damaged due to misuse, missing accessories, or lacking original packaging may not be eligible for return.
How do I get a refund?
Once we receive and inspect the returned product, your refund will be processed within 7 working days to your original payment method.

Need a Help?

  • +1 (888) 554 2191
  • 3843 Carol Ave #216Fremont, CA 94538
  • info@expressbillspay.com

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